Teams
Welcome to the business of great service.
As well as our customer-facing roles, there’s a huge number of people supporting from behind the scenes.
The Talent Team (Crewe)
From the sparkly new Talent Academy in Crewe, this team is part of the HR team and responsible for getting the best people into the company and developing this talent. The recruitment team advertise and are responsible for the selection processes and recruit for station, onboard and managerial roles across the network.
If your application is successful you’ll be invited to a recruitment event where you’ll meet a member of this team and be introduced to the skills you’ll need through a variety of tests. Don’t worry, we’re here to help and we try to make it as fun as possible.
Human Resources (Birmingham)
HR manages the most essential part of the company - people. As well as the Talent Team, HR includes Payroll, HR Admin, Occupational Health, Employee Relations and Organisational Development. They’re an important team during our career, ensuring we are paid correctly and receive all the amazing benefits on offer as part of your career with Virgin Trains!
Finance (Birmingham)
These guys run a tight ship from their Birmingham offices. They ensure all our debts are paid and raise customer invoices. While training is given on the job, you’ll need to be a number cruncher to work here, and finance qualifications and experience is desirable.
The Commercial Team (London Euston)
Revenue Management, New Product Development and Sales & Marketing fall under this umbrella. They make the company as profitable, innovative and forward thinking as it can be.
Revenue Management: RM handles all areas of ticketing and pricing structures, and work constantly to improve services and make our fares competitive.
Product Development: The Ideas People; these guys are responsible for keeping our products and services relevant... giving our customers what they want when they want it. They look for new ways to maximise the customer experience.
Sales: Always on the lookout for new clients, the sales team strike profitable deals and develop business relationships with companies who use our services.
Marketing: Getting our name up in lights. What is the Virgin Logo? What colour is it? These people make us more visible through TV, radio, press, promotions, the website, our hotline magazine and loyalty programme.
If you wish to pursue a career in this area, we look for relevant experience and qualifications, details of which will be posted with the specific vacancy as these arise.
The Communications Team (London Euston and Birmingham)
This team makes sure we are all in the know and that everyone knows about Virgin Trains.
As well as ensuring the flow of information around the company, they communicate with everyone
from the media to politicians and are on call to answer questions on behalf of the company
24 hours a day. This team also encompasses Customer Relations which is the part of the team
that is based in Birmingham. These guys help maintain our excellent reputation for customer
service. They deal with thousands of communications each month by phone, post and email and
deal with each on an individual basis. The information is fed back into the business to help
us constantly improve the customer experience. To be part of the customer relations team you’ll
need to be a ‘people person’ with great interpersonal skills and a ‘happy to help’ attitude.
We give full training in delivering brilliant Customer Service in a two-week course and follow
this up with continuous on-the-job training.
Operations (Preston, Birmingham and London Euston)
This very large team is based at various locations across the UK, including Preston, Birmingham and London Euston. There are a wide range of roles that sit within the Operations Team including Train Planning, Crew Rosters, Performance, Managing Train Drivers and driving trains.
As the positions are varied please check the job description of the role you are interested in for further details.
Safety and Environment (Birmingham)
This is the team that oversees, and provides guidance on many matters related to health, safety and the environment. They promote awareness of health and safety matters in the workplace, and ensure high standards are achieved and maintained.
They support the management teams in meeting their legal duties relating to the safety of employees. By sticking to those standards, the Safety and Environment team aims to regulate and steer the company, providing impartial and authoritative advice on health and safety issues. It is a key component in turning high-level policy into workable, front-end procedures and instructions.