Customer Service Assistant (On Board)

Overview: Whether you are working at the crack of dawn or last thing at night, we’ll look to you to create the best possible impression with our customers.

As a Customer Service Assistant (On Board) you will have a natural ability to listen attentively and respond constructively to the needs, viewpoints and interests of others.

Your ideal job involves interaction with others and you are a confident communicator with an outgoing personality and you are keen to contribute to the reputation and success of your team and are happy to volunteer help and support to colleagues and customers. You are proud to represent the Virgin Brand and as such have high standards of personal presentation when working on our trains. Your bright and positive personality is what keeps the Virgin flag flying as you help our customers enjoy their travel time, serving a wide range of hot and cold food and drinks (including alcohol) and other refreshments at seat or from the onboard shop. You are used to setting yourself high standards and have the ability to manage your time effectively.

Competencies: Core behaviours | Giving and receiving effective and valuable feedback, People behaviours | Motivating self and others, People behaviours | Being a great team player, People behaviours | Giving brilliant customer service, Core behaviours | Developing a team/individual/self to improve performance, Backing our bid | Commercial awareness, Core behaviours | Challenging appropriately (team, business and upwards), People behaviours | Dealing with difficulties, People behaviours | Embracing change

Careers